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Hey Contractors With Decision Making Focus On The Process Not The Outcome
eveloping people, helping effectively.
them grow as contributors,
and helping them feel pride That issue: Decision Making
in their work produces great
benefits to your company. Among Think about it.
other things it:
Wouldn’t you love to have a staff
» Improves productivity, who made their decisions exactly
» Improves the morale, the way you would if you were in
» Reduces turnover, and their place? Wouldn’t you love to
» Deepens and broadens your have a staff who used their time
hiring pool. exactly like you would (after
all, time management is a
Virtually all research into decision)?
employee turnover reveals that
opportunity for development is a The greatest gift you can give
key component to reducing your employees is teaching them
turnover and increasing employee how to make sound decisions. To
satisfaction. You should already do that, you will need to focus
be aware those two items greatly on something that may seem
affect your costs and foreign to you: the process of
productivity. decision making.
The term Employee Development You see, most people focus on
covers much ground these days, decision outcomes. They pass
but today I’d like to focus on a judgment on someone’s decision
piece of the ground that I rarely making ability based on the
hear anyone talk about despite outcome they witness. Outcomes
its direct affect on an are very deceiving.
employee’s ability to work
Most people forget that all You are walking on the sidewalk
decisions involve risky and the car veers onto the
trade-offs. Even the slimmest sidewalk and hits you. You were
odds occasionally come through. in the right place because the
When they do, that doesn’t mean car should not have been up on
the person made a poor decision. the sidewalk. But, it was the
It means the person got unlucky. wrong time to be on the sidewalk.
Let’s look at a little example. WRONG PLACE - RIGHT TIME
Assume you are walking down the
street and a car is approach from You are walking in the street and
behind. Where should you be the car veers onto the sidewalk.
walking? On the sidewalk or in You are actually walking in the
the street? wrong place but picked the right
time to do it.
You’ve probably heard of the
saying "Right place, wrong time." WRONG PLACE - WRONG TIME
There are four possible
combinations of that phrase. You are walking in the street and
the car stays on the street and
RIGHT PLACE - RIGHT TIME runs you over.
You are walking on the sidewalk Do you see how this simulates
and the car stays on the road. decision making?
The sidewalk is the Right Place
because the car stayed on the The proper decision is the one
road and passed you safely. that will most likely lead to the
desired outcome. In this case
RIGHT PLACE - WRONG TIME that would be staying on the
sidewalk. Just because you got
ran over while on the sidewalk amount of overtime it will take
doesn’t mean you made a bad to finish, the amount of time
decision. You just got unlucky. they would lose driving back the
Good decision (process), bad next day, and the work scheduled
outcome. It happens. for the following day.
Let’s switch back to developing Step Three:
your employees’ decision making
skills. Help them understand the
priorities of your company. For
Step One: example, staying on schedule may
be far more important to your
Verify they understand the business than the cost over-runs
outcomes you want for your associated with unplanned
company and for them in their overtime. On the other hand, your
role. For example, let them know clients may be quite flexible
that meeting the project deadline with schedule allowing you to
while performing quality work focus on minimizing labor costs.
safely is very important to them, Different priorities, different
you, and everyone else in your decision.
company.
When helping an employee develop
Step Two: his decision making skills, make
sure you ask him about his
Explain the issues they should reasoning before teeing off on a
consider when making their bad outcome resulting from his
decision. For example, when they decision. Our egos are tied to
arrive at the end of day yet our decision making ability. We
their work isn’t quite finished, all think we make great
teach them how to evaluate the decisions.
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About the Author:
Ron Roberts, The Contractor's Business Coach, teaches contractors how to turn their businesses into money making machines. To receive Ron's FREE Contractor Best Practices Newsletter visit http://www.FilthyRichContractor.com.
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