rust is a precious They start off trusting and
commodity. continue trusting until proven
foolish in doing so.
Trust creates bonds that last
forever. Are far as you are concerned, two
questions should be on your mind.
Trust saves time. It enables
freedom. It builds dignity. 1. How do I as a contractor earn
trust?
Trust greases the wheels of deal 2. How do I as a contractor lose
making. trust?
It simplifies business. It You earn trust by doing what you
simplifies life. are supposed to, when you are
supposed to, in the manner in
When trust is lost, relationships which you are supposed to. When
are poisoned. Discussions become you reach an agreement, you keep
heated and argumentative. Time your word.
and energy are wasted.
You earn trust by taking care of
And money is lost. your clients - and your clients’
clients.
Lots - of - money - is -lost.
You lose trust by doing the
Some people are distrustful by opposite.
nature. With them, trust take
years to build and can be Exploiting gray areas. Playing
destroyed in a second. every angle. Trying to slip
inferior products and methods by
For others, trusting comes easy. the building owner and his
representative. construction team, you set in
motion an unending chain of
You undermine trust by charging events that not only hurts you
outlandish prices for change financially on the present
orders, violating safety project, it sticks to you for
procedures, leaving your work several projects to come. The
areas dirty, and tearing up other punishment could lead to your
trades’ work. blacklisting among the
predominant contractors and
When you lose the trust of those owners in your market.
who hired you, you suffer very
unpleasant consequences. As you well know, the
construction industry has become
The owner’s representative dominated by lawyers and
watches you like a hawk. The lawsuits. It has also become
general contractor cuts you no heavily populated by sharks who
slack. Come close-out, you are rob every naive newcomer blind.
nickeled and dimed for every
perceived quality flaw. You don’t have to be a push-over
to maintain your dignity. And you
You are charged with an unfair don’t have to be a wimp to keep
amount of liquidated damages. your word. You just have to stay
Your retention and last pay on top of what you say, what you
application get withheld until do, and perform at the level of
you settle for a reduced payout. workmanship demanded by and
appropriate for the job.
Most and worst of all, when you
violate the trust of your
About the Author:
Ron Roberts, The Contractor's Business Coach, teaches contractors how to turn their businesses into a profit spewing machines. To receive Ron's FREE Contractor Best Practices Newsletter visit http://www.FilthyRichContractor.com.
Read more articles by:
Ron Roberts
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